Who we are
Our website address is: http://shopvgnaf.com.
Order Processing Time:: COVID UPDATE
Due to heavy order volumes some shipments are delayed.We are currently experiencing shipping delays as a result of significantly increased online purchases, and current USPS, FEDEX and UPS Post delays outside of our control. Our team is working as hard as possible to keep up and we sincerely apologize for any delays.
All Sales are Final. Please be aware that VGN AF LLC takes no responsibility for any damages that occur during transit. If your fruit boxes arrive later than what the shipping provider specifies, VGN AF is not responsible. If your fruits arrive damaged, please take photos and videos and email them to email@example.com on the same day of your delivery and our customer service representative will examine it on a case by case basis.Photos submitted after 24 hrs will not be considered for a partial store credit.
Due to the high volume of e-mails we receive, please allow at least 72 hours (excluding weekends) for a response. If there has been no response but you see social media activity –don’t panic! Here are some answers to the most Frequently asked questions to assist you with immediately. Below, you will find ALL the information you need regarding the processing time of your orders, tracking your package, getting in contact with our happy customer service team and managing your order.
ALL SALES ARE FINAL. DUE TO THE NATURE OF OUR PRODUCTS, WE DO NOT OFFER REFUNDS.
ALLERGEN DISCLAIMER: PRODUCTS ON VGN AF AND SHOPVGNAF.com DO NOT CONTAIN MILK, PEANUTS, WHEAT, SOYBEANS OR WHEAT. However they are processed in a facility handling those ingredients. Please do not order if you have allergies.
Fraudulent PayPal Disputes
Our business reserves the right to pursue legal action against individuals who have recieved products yet file disputes.
ELXR CO BALANCE Orders:
Elxr Co is an artisanal brand, meaning the protein is crafted in small batches at Elxr Co’s cGMP certified green factory. Every single batch of their products is tested in a third party lab for heavy metals, allergens, bad bacteria, yeasts, molds, mycotoxins, pesticides, and irradiation before they get in your hands. While we aim ship sooner, please allow up to 14 business days to receive your protein.
All queries will be responded to within 3 Business days. However, you will likely receive a response much faster on weekdays. Please note that our customer service is not manned on weekends so you will not receive a response until the next business day
We ship to US addresses only and all purchases will be shipped via USPS from our Miami, FL headquarters. You can expect your purchase to ship within 7-14 business days from receipt of your order.
EXOTIC FRUIT ORDERS
Please allow up to 14 business days to process and pack your order. Exotic fruit orders are shipped every 2 wks. except in the event of a natural disaster and excluding public holidays.
Unfortunately, we cannot ship exotic fruits internationally at this time.
Back Ordered & Out Of Stock Items:
We apologize for the inconvenience this may cause. If your item is out of stock or back ordered, we will contact you to discuss how you would like the order handled.
Order Cancellation And Changes
We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at firstname.lastname@example.org with your order number.
Please check your junk email for shipping confirmation emails.
What shipping method do you use?
The majority of our packages are shipped by Fedex and/or USPS.
What happens if my parcel is delayed?
We work incredibly hard to get your parcel to you quickly, but because we ship with third party carriers once it’s with the courier it is out of our hands. So we just need to wait. However, we rarely experience any significant delays. If you believe that your parcel is significantly delayed, returned to sender or missing please contact us or send us an email to our dedicated customer service line. So we can provide the fast possible response, please provide your order number and the actual name you ordered with.
Do I have to sign for delivery?
You will not have to sign for delivery unless you specify this with your local post office. VGN AF is not responsible for replacing product in the event that your order is neglected from pickup, damaged or missing. Please note, we are not able to replace or refund these items if they melt in transit or if you leave or forget them in your mailbox. Keep in mind that these are perishable organic fruits and if you put them in direct sunlight or heat, they may to turn into liquid too, get soft and/or crushed so please keep them someplace cool and dry.
VGNAF.com has a very strict user policy and No Refund policy. Neither we nor our partners (Chill Jane and Elxr Co) are responsible for packages after they have left our HQ and transferred to UPS, USPS and/or Fedex. We are also not responsible for lost, stolen, or damage(s) that occur during transit. VGN AF does its best to minimize the potential impact of shipping by padding our boxes and wrapping our goods safely before it arrives to its final destination. Prior to dispatch, we also take individual photos of each order for our company records.Whilst we endeavor to provide assistance quickly, VGNAF.com will not tolerate abuse or customers who send three messages within a day regarding the same matter. Anyone who does this with will be placed at the back of the queue. All customer service emails will be responded to within 48hrs. Our customer service representatives are available only on Mondays-Fridays 10am- 3pm EST. All inquiries sent during the weekend will be responded to during business hours.
All Sales are Final.
Please be aware that VGN AF LLC takes no responsibility for any damages that occur during transit. If your fruit boxes arrive later than what the shipping provider specifies, VGN AF is not responsible. If your fruits arrive damaged, please take photos and videos and email them to email@example.com on the same day of your delivery and our customer service representative will examine it on a case by case basis.
Photos submitted after 24 hrs will not be considered for a partial
You acknowledge and agree that the following warnings and disclaimers shall apply to all of VGN AF content.
VGNAF.com reserves the right to cancel or refuse any order for any reason at any time prior to shipment, including after an order has been submitted, whether or not the order has been confirmed. Once VGNAF.com cancels your order, you will be automatically refunded via Paypal. Check your paypal email and account for notice of refund.
Before participating in any diet or program or using any diet or fitness products or services that may be described and/or made accessible in or through our site and/or Our Online programs or on youtube, We strongly recommend that you consult with a physician or other healthcare provider. VGN AF and its staff are not licensed medical care providers, therapists, psychiatrists, psychologists, relationship counselors, life coaches, first responders or any other kind of professional care provider (“Professional Care Provider”) and have no expertise in advising on, diagnosing, examining, or treating medical, psychological, emotional, relationship or personal growth conditions of any kind (“Conditions”), or in determining the effect of any specific action, activity, routine or program (e.g., exercise or diet) on a medical condition or any other Condition.
While some of VGN AF content providers may be Professional Care Providers, VGN AF, its staff and its content providers are not rendering professional advice of any kind to you personally, including without limitation, medical, psychological, emotional, relationship or personal growth advice, counseling, therapy, treatment or coaching (“Professional Advice”), but are merely providing general education and information to you about wellness topics. You acknowledge and agree that when participating in any diet, nutrition, exercise, yoga or exercise program or other activity or program described in our website content, and/or when using any diet or fitness products or products or services described or provided in or through our website Content, there is the possibility of physical injury, emotional distress and/or death, and you assume the risk and responsibility for any such results.
VGN AF Content is not meant to be a substitute for Professional Advice from Your Professional Care Provider and We make no warranties, express or implied, as to the completeness, accuracy, or appropriateness for any purpose of any information or content contained in VGN AF content. You are advised that health advice and other professional advice is often subject to updating and refining due to medical and other research and developments. We are committed to bringing you the most up to date information, however, We make no guarantee that the information herein is the most recent on any particular subject. You are encouraged to consult with your health care provider or other Professional Care Provider with any questions or concerns you may have regarding any health condition or any other Condition that you may have that are pre-existing or recently arise.